Shipping Policy

Shipping Policy
This Shipping Policy outlines the official shipping, processing, and delivery standards applicable to all orders placed on our website. It covers our service scope, order processing timeline, global delivery rules, and shipping benefits for all customers purchasing our basic hair care products, styling and setting products, Redken Brews men’s grooming essentials, professional salon hair color creams, and salon-grade treatment products. We enforce unified, transparent, and consistent shipping standards for all global regions to deliver a reliable and predictable shopping experience for every user.

1. Order Processing Time

All orders are subject to standard processing procedures after successful payment confirmation. Our team will conduct order verification, product quality inspection, professional packaging, and logistics arrangement within 1 to 3 working days. Processing time excludes weekends and official holidays, during which order handling and shipment arrangements will be temporarily suspended. We adhere to strict processing standards to ensure all products are intact, well-packaged, and ready for global transportation before dispatch.

2. Free Global Shipping Service

We provide100% free worldwide shipping for every product listed on our website. There are no minimum order requirements, no hidden shipping fees, no handling charges, and no additional surcharges for any order, regardless of the delivery destination or purchase quantity. This free shipping policy applies to all global customers and all product categories, including daily hair care, professional styling, men’s Redken Brews grooming series, salon dye creams, and exclusive salon treatment products.

3. Global Delivery Timeline

To maintain unified service standards across all regions, we implement a consistent global delivery cycle for all international shipments. The standard delivery time for all worldwide orders is 6 to 12 working days from the date of order shipment. This timeline is universally applicable to all countries and regions, with no separate or regional differentiated delivery schedules.
We do not offer expedited shipping services. All orders will be delivered in accordance with the standard 6–12 working days delivery cycle. Delivery time is estimated based on regular logistics operation and does not include delays caused by external uncontrollable factors such as customs inspection, regional logistics adjustment, or force majeure events.

4. Shipping Coverage & Logistics Arrangement

Our shipping services cover global regions, enabling customers from all over the world to purchase our professional salon hair care and grooming products. We cooperate with stable and reliable international logistics channels to ensure safe, standardized, and traceable transportation of all packages. Each order will be arranged with complete logistics tracking information once dispatched, allowing customers to monitor the delivery status in real time.

5. Customs & Regional Delivery Notes

For international orders, packages may go through local customs clearance procedures in the destination country. All customs-related procedures and possible local regulations are subject to the rules of the destination region. We strictly comply with international shipping standards and commodity transportation specifications to ensure all products are delivered in compliance with global trade requirements.

6. Order Shipping Confirmation

Once your order is packed and dispatched, you will receive an official shipping confirmation notification containing detailed logistics information and tracking details. You can check your order shipping status and delivery progress through the tracking number provided in the notification. If you encounter any abnormal logistics status during delivery, please contact our support team for assistance.

7. After-Sales Shipping Support

If you have any questions regarding order processing status, shipping delays, logistics tracking issues, or other shipping-related inquiries, please reach out to our professional customer service team via the official Contact Us page. All official contact methods and service email addresses are available on the Contact Us page, and our team will provide timely and professional support to resolve your shipping concerns.