Customer Service Policy

Customer Service Policy
Our top priority is to deliver a secure, transparent, and customer-friendly shopping experience for every global shopper. This Customer Service Policy outlines our official rules and standards regarding order processing, shipping, delivery, returns, refunds, currency settlement, and customer support, ensuring all services are standardized, reliable, and consistent for all users worldwide.

1. Order Processing & Shipping Service

We maintain efficient and standardized order processing procedures for all purchases placed on our website. All orders will be reviewed and processed systematically after successful payment confirmation. Our standard order shipment window is 1 to 3 working days, ensuring prompt arrangement of product inspection, packaging, and dispatch for every valid order.
We provide 100% free worldwide shipping for all products available on our store. There are no hidden shipping fees, handling charges, or additional surcharges for any order, regardless of the purchase amount or delivery destination. All shipments are arranged with professional logistics channels to guarantee stable and safe transportation of goods.

2. Global Delivery Timeline

To ensure unified and predictable service standards for all global customers, we implement a consistent global delivery cycle. The standard delivery time for all regions across the world is 6 to 12 working days. This unified delivery timeline applies to all international and regional deliveries, with no separate delivery rules for different territories. We do not provide expedited shipping services, and all orders will follow the standard 6–12 working days delivery schedule.

3. Unified Payment Currency

All transactions, product pricing, order settlements, and service fees on our official website are denominated and processed in USD (United States Dollar). This unified currency standard simplifies global payment procedures, avoids exchange rate confusion, and provides consistent pricing and settlement rules for all international customers.

4. Return Policy

We support a customer-oriented long-term return service to protect your shopping rights and interests. Our official return period is 60 calendar days from the date of order delivery. Customers can initiate a return application for eligible products within the valid return period if the products fail to meet personal usage expectations or have quality-related issues in normal use.
All return applications must comply with our product return requirements, including intact product packaging, unused status, unopened professional salon products, and complete accessory attachments. We strictly review every return request to ensure fair and standardized return processing for all users.

5. Refund Processing Policy

Once your return application is successfully approved and the returned goods are received, inspected, and verified by our warehouse team, we will initiate the official refund procedure. The standard refund processing period is 5 to 10 working days. The refund will be returned via the original payment method used for the order settlement.
All refund arrangements follow unified global standards to ensure equal processing efficiency and service quality for every customer. No extra handling fee will be deducted for standard eligible refunds.

6. Customer Support Service

We provide professional and dedicated customer support for all pre-sales consultation, order inquiry, after-sales problem solving, and service feedback. For any questions regarding our professional hair care products, Redken Brews men’s grooming series, salon dye creams, salon treatment products, order status, shipping issues, return and refund procedures, please contact our support team through the official Contact Us page.
All official contact information including our dedicated service email is posted on the Contact Us page. Our customer service team will provide professional, accurate, and timely replies and solutions to ensure a smooth and satisfying shopping experience for every client.

7. Service Commitment

We adhere to the core service principles of transparency, standardization, and integrity. All product sales, shipping arrangements, after-sales services, and fund settlements are implemented in accordance with the unified official policy. We consistently optimize our service system, strictly control every service link, and strive to provide global customers with high-quality, professional, and worry-free one-stop shopping services for salon-grade hair and grooming products.